Terms & Conditions

Welcome to Golden Ember Candle Co. By accessing or using our website, you agree to be bound by the following Terms and Conditions. If you do not agree, please do not use our site.

1. General Use

This website is owned and operated by Golden Ember Candle Co. All content, products, and services provided are for personal, non-commercial use only unless otherwise stated. We reserve the right to update or modify these Terms at any time without prior notice.

2. Products and Descriptions

We make every effort to accurately display and describe our products. However, due to the handcrafted nature of our candles, slight variations in color, finish, or appearance may occur. These variations are normal and do not constitute defects.

All candles are intended for proper, safe use as outlined in our Candle Care instructions. Improper use voids any liability on our part.

3. Orders and Payments

All prices are listed in U.S. dollars unless otherwise stated. We reserve the right to refuse or cancel any order for any reason, including errors in pricing or availability.

Payment must be received in full before orders are processed and shipped.

4. Shipping and Delivery

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers, weather conditions, or events beyond our control.

Risk of loss passes to you upon delivery to the carrier.

5. Returns and Exchanges

Due to the nature of our products, all sales are final unless otherwise stated. If your order arrives damaged or defective, please contact us within [X] days of delivery with photos and order details so we may assist you.

6. Candle Safety Disclaimer

Candles should never be left unattended while burning. Keep candles away from flammable objects, children, and pets. Always burn candles on a stable, heat-resistant surface.

Golden Ember Candle Co. is not responsible for damage, injury, or loss resulting from improper candle use.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, branding, and designs, is the property of Golden Ember Candle Co. and may not be copied, reproduced, or used without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Golden Ember Candle Co. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our total liability shall not exceed the purchase price of the product in question.